http://www.cragside.com/kb en-us http://www.cragside.com/kb N/A brian@cragside.com Fri, 10 Sep 2010 15:43:18 UTC 20 http://www.cragside.com/kb/questions/74/Can-I-still-produce-Braille-using-the-old-rules%3F Applies to BMW and BMP version 1.6 onwards The user can choose whether to use the new rules or the old rules, with or without capitalisation.... Brian Cairnie Tue, 23 May 2006 16:29:46 UTC http://www.cragside.com/kb/questions/75/How-do-I-move-the-token-if-the-option-is-not-on-the-Braille-Maker-Submenu%3F Applies to BMW and BMP old disk versions only On some versions of Windows, the options Move Token to PC and Move Token to Disk do not appear on the Braille Maker Submenu. Browse the local dis... Brian Cairnie Tue, 23 May 2006 22:21:57 UTC http://www.cragside.com/kb/questions/76/How-do-I-move-the-Braille-Maker-token-after-I-have-installed-onto-another-PC%3F Applies to BMW and BMP old disk versions only If you have not returned the token to the floppy disk prior to installing on the new PC, proceed as follows: - Insert the disk into the drive on the o... Brian Cairnie Tue, 23 May 2006 22:23:34 UTC http://www.cragside.com/kb/questions/77/How-do-I-move-the-token-back-to-a-floppy-disk%3F Applies to BMW and BMP old disk versions only On older disk versions of Braille Maker, the token should be moved back to the floppy disk in order to install Braille Maker onto another PC. Insert t... Brian Cairnie Tue, 23 May 2006 22:24:29 UTC http://www.cragside.com/kb/questions/78/Error-32 Applies to BMW and BMP This error is caused when Braille Maker tries to write to the BMWIN or BMPW folders, and the user does not have full read/write permissions on these folders. Typically,... Brian Cairnie Tue, 23 May 2006 22:27:29 UTC http://www.cragside.com/kb/questions/79/When-the-new-English-Braille-rules-are-implemented%2C-will-I-have-to-purchase-an-upgrade%3F Applies to BMW and BMP If you purchased Braille Maker before April 2005, there will be a charge for the upgrade. Any copies purchased after April 2005 will be eligible for a free upgrade... Brian Cairnie Thu, 25 May 2006 19:49:45 UTC http://www.cragside.com/kb/questions/80/Does-Braille-Maker-support-the-new-English-Braille-rules%3F Applies to BMW and BMP version 1.6 onwards Braille Maker version 1.6 onwards has support for the new rules.... Brian Cairnie Thu, 25 May 2006 19:52:49 UTC http://www.cragside.com/kb/questions/81/Error-111807 Applies to BMW and BMP version 1.5 and below This error occurs during the Internet activation and is generally due to the Internet connection not being available, or a firewall preventing... Brian Cairnie Thu, 25 May 2006 19:53:45 UTC http://www.cragside.com/kb/questions/82/Error-213 Applies to BMW and BMP version 1.5 and below This error only occurs with network versions of Braille Maker.  The network version does not have a demonstration version like the standalone versi... Brian Cairnie Thu, 25 May 2006 19:54:36 UTC http://www.cragside.com/kb/questions/83/Why-does-the-%40-sign-Braille-as-AT-in-email-addresses%3F Applies to BMW and BMP Braille Maker does Braille this correctly, but in the Braille Maker Settings under Signing, there is a check box for email @ signs.  If this is not checked, the @ sign w... Brian Cairnie Thu, 25 May 2006 19:55:36 UTC http://www.cragside.com/kb/questions/84/Is-an-updated-dictionary-available-for-Braille-Maker%3F APPLIES TO BMW AND BMP version 1.5 and below Over time, we are made aware of certain words which do not contract, usually these are words which are used very infrequently. The attached files shoul... Brian Cairnie Thu, 25 May 2006 19:57:19 UTC http://www.cragside.com/kb/questions/85/How-do-I-backup-my-User-Dictionary%3F APPLIES TO: BMW AND BMP Browse the Braille Maker folder - BMWIN for Standard and BMP for Professional. Copy the file BMWIN.INI to another folder on the PC, or alternatively, copy it to a floppy di... Brian Cairnie Thu, 25 May 2006 00:00:00 UTC http://www.cragside.com/kb/questions/86/Can-I-upgrade-my-existing-version-of-Braille-Maker%3F You can upgrade an existing version of Braille Maker for Windows to the current version; the upgrade price depends on how old the existing version is. The option to upgrade an existing version of B... Brian Cairnie Thu, 25 May 2006 20:08:36 UTC http://www.cragside.com/kb/questions/87/Can-I-add-additional-contractions-to-Braille-Maker-rules%3F Contractions which do not form part of standard Braille rules such as: - Dot 5 C = Christ Dot 5 J = Jesus Dot 5 G = God Can be added to the Braille Maker Dictionary like any other word. Launch ... Brian Cairnie Tue, 03 Jun 2008 10:29:49 UTC http://www.cragside.com/kb/questions/88/Braille-Seperators-do-not-appear-in-Braille APPLIES TO: BMW AND BMP After inserting a seperator in Word - i.e. 12 centred hyphens, they do not appear in the Braille version. Some versions of Word take this to mean that you want a border lin... Brian Cairnie Thu, 25 May 2006 20:15:44 UTC http://www.cragside.com/kb/questions/89/How-do-I-remove-Braille-Maker-from-my-PC%3F APPLIES TO: BMW AND BMP From the Start Menu choose Programs > Braille Maker > Activation Utility Internet Removal Choose Remove Activation (Return it to the Internet)   Tab to... Brian Cairnie Thu, 25 May 2006 20:17:25 UTC http://www.cragside.com/kb/questions/90/How-do-I-move-Braille-Maker-to-another-PC%3F APPLIES TO: BMW AND BMP From the Start Menu choose Programs > Braille Maker > Activation Utility Internet Removal Choose Remove Activation (Return it to the Internet)   Tab to or c... Brian Cairnie Thu, 25 May 2006 20:19:17 UTC http://www.cragside.com/kb/questions/91/How-do-I-install-a-Braille-Maker-update%3F APPLIES TO: BMW AND BMP Insert the new version CD This should autorun, and display a dialogue box Choose UPDATE Braille Maker and the update will be installed. DO NOT CHOOSE INSTALL AS THI... Brian Cairnie Thu, 25 May 2006 20:21:41 UTC http://www.cragside.com/kb/questions/92/How-do-I-install-a-network-version-of-Braille-Maker%3F APPLIES TO: BMW AND BMP Install Braille Maker on the server following the standard instructions supplied. Activate Braille Maker. On each client PC: Map a drive letter to the server volume conta... Brian Cairnie Thu, 25 May 2006 20:23:28 UTC http://www.cragside.com/kb/questions/93/Do-I-need-to-install-Microsoft-Office-before-installing-Braille-Maker%3F APPLIES TO: BMW AND BMP If you install Braille Maker after Microsoft Office, the Braille Maker installation will automatically install the macro and template to make Braille available as an option ... Brian Cairnie Thu, 25 May 2006 20:25:30 UTC http://www.cragside.com/kb/questions/94/Runtime-Error-13---Type-Mismatch APPLIES TO: BMW AND BMP Occurs when using the current version of Braille Maker with Office 97 Solution Download the template file BMW.DOT from this page. Copy the file into the Braille Maker... Brian Cairnie Thu, 25 May 2006 20:28:22 UTC http://www.cragside.com/kb/questions/95/How-do-I-set-up-my-embosser-in-Braille-Maker%3F APPLIES TO: BMW AND BMP You need to first install the printer in Windows - see FAQ on how to do this From the Start Menu choose Programs Choose Braille Maker Choose Braille Maker Tab to or clic... Brian Cairnie Thu, 25 May 2006 20:30:40 UTC http://www.cragside.com/kb/questions/96/How-do-I-set-page-size-in-Braille-Maker%3F APPLIES TO: BMW AND BMP From the Start Menu choose Programs Choose the Braille Maker Program Group Choose Braille Maker Tab to or click on Settings Tab to or click on Page Composition Ta... Brian Cairnie Thu, 25 May 2006 20:32:24 UTC http://www.cragside.com/kb/questions/97/Manual-Activation APPLIES TO: BMW AND BMP From the Start Menu choose Programs Choose Braille Maker Choose Activation Utility Choose Activate manually with an activation code Tab to or click on OK Call DotLine... Brian Cairnie Thu, 25 May 2006 20:34:02 UTC http://www.cragside.com/kb/questions/98/Internet-Activation APPLIES TO: BMW AND BMP From the Start Menu choose Programs Choose Braille Maker Choose Activation Utility Choose Activate (via the Internet) Tab to or click on OK Type in your customer ... Brian Cairnie Thu, 25 May 2006 20:35:31 UTC http://www.cragside.com/kb/questions/99/Error-28---This-is-not-a-valid-copy APPLIES TO: BMW AND BMP This error occurs when Braille Maker cannot find a valid token on the computer. Try re-installing Braille Maker from the CD, whcih will install as a demonstration copy.&nbs... Brian Cairnie Thu, 25 May 2006 20:36:46 UTC http://www.cragside.com/kb/questions/100/Does-Braille-Maker-work-with-screen-readers%3F APPLIES TO: BMW AND BMP Braille Maker should work with most screen readers.  A set of JAWS scripts are supplied on the Braille Maker CD.  These are currently being updated and should be a... Brian Cairnie Thu, 25 May 2006 20:43:35 UTC http://www.cragside.com/kb/questions/101/Can-Braille-Maker-be-installed-on-more-than-one-PC%3F APPLIES TO: BMW AND BMP Braille Maker is supplied with one Activation Token, so it can only be on one PC at any one time.  If the activation is done via the Internet, it is very easy to move a... Brian Cairnie Thu, 25 May 2006 20:44:31 UTC http://www.cragside.com/kb/questions/102/Are-Site-Licences-available-for-Braille-Maker%3F APPLIES TO: BMW AND BMP Braille Maker can be purchased in Multi User multiples rather than a Site Licence.  The main advantage is  that this does not limit where the installations are loc... Brian Cairnie Fri, 12 Jun 2009 00:00:00 UTC http://www.cragside.com/kb/questions/103/Is-a-network-version-of-Braille-Maker-available%3F APPLIES TO: BMW AND BMP Network versions are available and can be tailored to specific requirements.  Currently, 3, 5, 10 and 20 user are the most commonly requested, but any number over 3 can b... Brian Cairnie Fri, 12 Jun 2009 00:00:00 UTC http://www.cragside.com/kb/questions/104/Does-Braille-Maker-have-a-User-Dictionary%3F APPLIES TO: BMWAND BMP Braille Maker allows the user to define how words are translated.  For example, place names and peoples' names do not always contract correctly.  The user can contr... Brian Cairnie Tue, 03 Jun 2008 10:20:57 UTC http://www.cragside.com/kb/questions/105/Do-I-need-to-know-Braille-to-use-Braille-Maker%3F APPLIES TO: BMW AND BMP Braille Maker is designed to be used by people with little or no Braille knowledge as well as Braille experts. Many of our users have little or no Braille knowledge, but a ... Brian Cairnie Thu, 25 May 2006 20:52:43 UTC http://www.cragside.com/kb/questions/106/Is-there-a-Braille-Maker-for-Macintosh%3F APPLIES TO: BMW AND BMP A Macintosh version is not available.... Brian Cairnie Thu, 25 May 2006 00:00:00 UTC http://www.cragside.com/kb/questions/107/Will-Braille-Maker-run-on-any-version-of-Microsoft-Windows%3F APPLIES TO: BMW AND BMP Braille Maker can be run on any of the following platforms: - Microsoft Windows XP Professional Microsoft Windows XP Home Microsoft Windows 2000 Microsoft Windows NT Mi... Brian Cairnie Thu, 25 May 2006 20:56:00 UTC http://www.cragside.com/kb/questions/108/Are-demonstration-copies-of-Braille-Maker-available%3F APPLIES TO: BMW AND BMP Free demonstration copies of Braille Maker Standard and Braille Maker Professional can be obtained by calling DotLine on 0870 321 7099. Both demonstration versions are full... Brian Cairnie Thu, 25 May 2006 20:57:09 UTC http://www.cragside.com/kb/questions/109/Does-Braille-Maker-use-capital-signs%3F APPLIES TO: BMW AND BMP This is a user option which can be set to: - None Old Rules New Rules To set this option: - Run Braille Maker from Start Menu, Programs Choose the Settings... Brian Cairnie Thu, 25 May 2006 20:58:25 UTC http://www.cragside.com/kb/questions/110/Can-I-change-the-installation-folder-for-Braille-Maker%3F APPLIES TO: BMW AND BMP During the installation process, you are prompted to change the folder.  The default is BMWIN for Braille Maker Standard and BMPW for Braille Maker Professional. You c... Brian Cairnie Thu, 25 May 2006 21:00:03 UTC http://www.cragside.com/kb/questions/111/How-do-I-find-the-Braille-Maker-Serial-Number%3F APPLIES TO: BMW AND BMP This can be found on the CD sleeve, it is a five digit number. Braille Maker Professional serial numbers start with 1 and Braille Maker Standard serial numbers start with 2... Brian Cairnie Thu, 25 May 2006 21:01:39 UTC http://www.cragside.com/kb/questions/112/How-do-I-insert-basic-Maths-symbols%3F APPLIES TO: BMW AND BMP In the Word document, insert the pipe character | (usually above the backslash) followed by: - * (asterisk) for Multiplication / (oblique stroke/forward slash) for Divisio... Brian Cairnie Thu, 25 May 2006 21:02:28 UTC http://www.cragside.com/kb/questions/113/How-do-I-get-Grade-1-Braille%3F APPLIES TO: BMW AND BMP In the current document Select the text you want in Grade 1 From the Tools menu select Language Set Language to English (Australian) In all documents Launch BrailleMake... Brian Cairnie Thu, 25 May 2006 21:03:27 UTC http://www.cragside.com/kb/questions/114/Error-113004-occurs-when-trying-to-Activate-via-the-Internet APPLIES TO: BMW AND BMP Braille Maker did not install correctly in its demonstration mode, or it was installed and then removed.Call DotLine on 0870 321 7099.... Brian Cairnie Thu, 25 May 2006 21:04:55 UTC http://www.cragside.com/kb/questions/115/Error-111929-occurs-when-trying-to-Activate-via-the-Internet APPLIES TO: BMW AND BMP There is a problem with the website – try again later but if error persists please call DotLine on 0870 321 7091.... Brian Cairnie Thu, 25 May 2006 21:05:52 UTC http://www.cragside.com/kb/questions/116/Error-111807-occurs-when-trying-to-Activate-via-the-Internet APPLIES TO: BMW AND BMP Generally indicates that there is a problem with the connection to the Internet – can’t dial up or connect.Try manually connecting to the Internet and th... Brian Cairnie Thu, 25 May 2006 21:06:47 UTC http://www.cragside.com/kb/questions/117/Can-I-manually-install-Braille-Maker-Icons-and-Program-Group%3F APPLIES TO: BMW AND BMP This happens occasionally with some installations of Microsoft Windows XP NOTE IF YOUR VERSION IS BEFORE 1.4/O PLEASE CONTACT US FOR AN UPDATED SETUP PROGRAM AND THEN FOLLOW ... Brian Cairnie Tue, 08 Aug 2006 00:00:00 UTC http://www.cragside.com/kb/questions/118/How-do-you-insert-Braille-Section-Separators%3F APPLIES TO: BMW AND BMP The three most common section separators are: - 12 centred middle c’s 12 centred dot 3’s 3 centred asterisks with spaces between Type 12 colons ... Brian Cairnie Thu, 25 May 2006 21:10:23 UTC http://www.cragside.com/kb/questions/119/Why-do-some-acronyms-Braille-incorrectly%3F APPLIES TO: BMW AND BMP Times don't always Braille as they should do. The correct Braille is Number Sign Hours Number Sign Minutes Put manual number sign in text i.e. 12:30 should be 12#30 # is... Brian Cairnie Thu, 25 May 2006 00:00:00 UTC http://www.cragside.com/kb/questions/120/Runtime-Error-5941---The-requested-member-of-the-collection-cannot-be-found APPLIES TO: BMW AND BMP This error occurs when running version 1.5/D (or earlier) on a system with Office 2002 Service Pack 3 and Office XP 2003 (or later).An upgrade is needed to the latest versio... Brian Cairnie Thu, 25 May 2006 21:14:35 UTC http://www.cragside.com/kb/questions/121/Runtime-Error-5174---The-file-could-not-be-found APPLIES TO: BMW AND BMP This error occurs when there is no text in the document you are trying to Braille.... Brian Cairnie Thu, 25 May 2006 21:15:31 UTC http://www.cragside.com/kb/questions/122/Runtime-Error-4248---This-Command-is-not-available-because-no-document-is-open APPLIES TO: BMW AND BMP This error occurs when there is no document open in Word.... Brian Cairnie Tue, 01 Sep 2009 01:23:23 UTC http://www.cragside.com/kb/questions/123/Runtime-Error-4198 APPLIES TO: BMW AND BMP This is due to some older versions of BrailleMaker which use the WordPerfect 5.1 for DOS filter during the processing.  It is not installed by default when some version... Brian Cairnie Mon, 10 Nov 2008 00:00:00 UTC http://www.cragside.com/kb/questions/124/Error-81 APPLIES TO: BMWAND BMP This occurs when a second attempt is made to install a demonstration version onto the same PC.The original BMWIN/VMPW folder has been deleted along with the copy protect... Brian Cairnie Thu, 25 May 2006 00:00:00 UTC http://www.cragside.com/kb/questions/125/Error-67-%96-All-available-copies-of-Braille-Maker-are-in-use APPLIES TO: BMW AND BMP You are attempting to run Braille Maker more than once - close down any currently running copy or switch to that copy... Brian Cairnie Thu, 25 May 2006 21:20:24 UTC http://www.cragside.com/kb/questions/126/Error-64-%96-Date-has-gone-backwards APPLIES TO: BMW AND BMP This requires an update code so please call DotLine on 0870 321 7099.... Brian Cairnie Thu, 25 May 2006 21:21:26 UTC http://www.cragside.com/kb/questions/127/Error-25-%96-Product-has-expired APPLIES TO: BMW AND BMP Braille Maker is not date sensitive, but occasionally this error occurs if the activation is not performed within two months of installation.  This is because when Brai... Brian Cairnie Thu, 25 May 2006 21:22:46 UTC http://www.cragside.com/kb/questions/128/Error-155 APPLIES TO: BMW AND BMP Indicates that the software protection cannot be found or it has become corrupted – can be caused by the system being reset back to an earlier time – Wi... Brian Cairnie Thu, 25 May 2006 21:24:17 UTC http://www.cragside.com/kb/questions/129/Error-103-%96-File-Not-Open APPLIES TO: BMW AND BMP This can occur on older, floppy disk versions of Braille Maker when run on current versions of Windows.If the file being Brailled is in the root of Drive C, this error could... Brian Cairnie Thu, 25 May 2006 21:25:50 UTC http://www.cragside.com/kb/questions/130/How-do-I-move-the-copy-protection-back-to-floppy-disk%3F  How do I move the copy protection back to floppy disk?From the Start Menu choose Braille MakerChoose Move token to diskFollow on-screen instructions.If this option is not available form the menu... Brian Cairnie Sat, 03 Feb 2007 14:13:37 UTC http://www.cragside.com/kb/questions/132/Can-I-choose-the-SET-file-before-Brailling%3F  Can I choose the SET file before Brailling?Versions prior to 1.6Open the Run dialogue box with the Windows Key + RType SYSEDITIn the WIN.INI file find the Braille Maker section - denoted by [Bra... Brian Cairnie Sat, 03 Feb 2007 14:29:24 UTC http://www.cragside.com/kb/questions/142/Does-Braille-Maker-support-American-Braille%3F Applies to ALL versions of Braille Maker ProfessionalBraille Maker does not support US or North American Braille.Braille Maker will support Unified Braille Code as soon as this is ratified by the appr... Brian Cairnie Thu, 08 Oct 2009 00:00:00 UTC http://www.cragside.com/kb/questions/143/Can-I-download-a-demonstration-copy-of-Braille-Maker%3F Applies to Braille Maker for Windows andBraille Maker ProfessionalDemonstration copies of Braille Maker for Windows or Braille Maker Professional can be downloaded from our website at: -http://www.c... Brian Cairnie Thu, 08 Oct 2009 00:00:00 UTC http://www.cragside.com/kb/questions/144/Why-does-the-Braille-and-Moon-option-disappear-from-the-file-menu%3F Why does the Braille and Moon option disappear from the File menu in Word?APPLIES TO ALL VERSIONS OF BRAILLE MAKERThis usually only occurs on networked systems, and it is caused by the user profile no... Brian Cairnie Thu, 08 Oct 2009 00:00:00 UTC http://www.cragside.com/kb/questions/147/How-do-I-use-Braille-Maker-set-files%3F How do I use Braille Maker set files?APPLIES TO ALL VERSIONS OF BRAILLE MAKER Braille Maker set files contain information on page layout, embosser, which Braille rules to use etc.If you use different... Brian Cairnie Thu, 08 Oct 2009 00:00:00 UTC http://www.cragside.com/kb/questions/151/Why-do-some-words-contract-incorrectly%3F  APPLIES TO BMW AND BMPWhy do some words contract incorrectly?Acronyms frequently have no vowels in them, and are signed with a letter sign, and are not contracted.  Words which are not acro... Brian Cairnie Thu, 08 Oct 2009 00:00:00 UTC http://www.cragside.com/kb/questions/153/Braille-and-Moon-do-not-appear-as-an-option-on-the-File-Menu-or-Ribbon-in-Office-2007%2C-how-can-I-fix-this%3F Braille and Moon do not appear as an option on the File Menu or Ribbon in Office 2007, how can I fix this?APPLIES TO BRAILLE MAKER FOR WINDOWS AND BRAILLE MAKER PROFESSIONALThis can happen when one of... Brian Cairnie Thu, 08 Oct 2009 00:00:00 UTC http://www.cragside.com/kb/questions/156/WHY-IS-MY-BRAILLE-A-MIXTURE-OF-GRADE-1-AND-GRADE-2-BRAILLE%3F This can be caused by several things, the two most common are: -If the document language is not set to English UK, the Braille translation process will use the langauge tags it finds in the Word docum... Brian Cairnie Wed, 16 Jun 2010 00:00:00 UTC